Located in Colombo, the Grand Oriental Hotel is a colonial-style city hotel dating back to 1875. Situated on York Street, it's near businesses, banks, shops, restaurants, and the beach. The hotel offers complimentary wireless internet access, concierge services, a 24-hour front desk, luggage storage, and free self-parking. Guests can enjoy on-site dining at two restaurants, a coffee shop/cafe, and a bar/lounge. Continental breakfast is available daily for a fee. The hotel also provides dry cleaning/laundry services, taxi, car hire and shuttle services.

The hotel features individually furnished guestrooms with private bathrooms that include bidets and bathrobes. Rooms also offer phones, desks, and daily housekeeping. Some rooms include air conditioning, linen service, blackout curtains, televisions, cable TV, bottled water, coffee/tea makers, and mini-bars. Bathrooms may include a hair dryer and toiletries.

Guests can enjoy a massage, spa, and sauna. The hotel also offers express check-in/check-out, a ticket service, tours, a laundromat, and convenience stores. Smoking is permitted in designated areas. The hotel is within walking distance of St Peter's Church, Sambodhi Chaitiya, Khan Clock Tower, and Pettah Market. Bandaranaike International Airport is approximately 20 miles away.