RIYADH — In a move that beautifully blends faith with technology, Saudi Arabia has announced a new service allowing residents and pilgrims to order Zamzam water for home delivery through the official Nusuk app. The initiative, launched by the Ministry of Hajj and Umrah, aims to make access to the sacred water easier than ever before — especially for Umrah pilgrims and local residents who cherish its spiritual value.
The service is available across all cities and regions of the Kingdom, and there’s no limit to how many bottles can be ordered. In a practical improvement, Zamzam water will now be provided in 330-millilitre bottles instead of the large containers that were previously used. This change makes it far more convenient for travel, gifting, and everyday use.
Making Pilgrimage Easier for Everyone
The new feature on the Nusuk app is part of Saudi Arabia’s ongoing efforts to enhance the experience of Umrah pilgrims through digital transformation. The app already serves as a one-stop platform for pilgrims to apply for visas, book accommodation, and access other essential services during their stay in the holy cities.
For Umrah pilgrims from Pakistan and other countries, this addition is especially meaningful. Many visitors traditionally carry Zamzam water back home, often facing restrictions or logistical hurdles. Now, with home delivery available within Saudi Arabia, the process becomes much simpler and safer.
Travel agencies offering Umrah packages can also benefit from this development. They can now assure pilgrims that Zamzam water can be easily ordered and delivered, whether they’re staying in hotels in Makkah or hotels in Madinah. This added comfort aligns with the Kingdom’s goal to provide seamless, stress-free spiritual journeys.
Benefits of the New Service
Convenience: Pilgrims and residents no longer need to queue at distribution centers or carry heavy containers.
Accessibility: The service covers the entire Kingdom, bringing Zamzam water closer to every home.
Modernization: By integrating religious services into digital platforms, Saudi Arabia continues to transform the pilgrimage experience.
Comfort for Foreign Pilgrims: For visitors from countries like Pakistan, it reduces one of the most common travel burdens — safely transporting Zamzam water back home.
How Pilgrims Can Use the Service
To order Zamzam water, users simply need to download or open the official Nusuk app, sign in, and select the delivery option. Orders can be placed for any location within Saudi Arabia, including hotels and residences. Pilgrims should confirm delivery details with their accommodation in Makkah or Madinah to ensure smooth reception.
It’s also advisable for Umrah groups and tour operators to include this option in their packages — offering it as a convenience that enhances the overall travel experience.
A Step Forward in Saudi Arabia’s Vision for Pilgrimage
This initiative reflects Saudi Arabia’s broader vision to use technology to improve every aspect of Hajj and Umrah. From smart crowd management to digital permits and online accommodation booking, the Kingdom continues to reimagine how millions of pilgrims experience their journey.
Zamzam water holds immense spiritual significance for Muslims worldwide, and making it accessible through a few taps on a mobile app brings both practicality and devotion together. For millions of Umrah pilgrims, particularly those traveling from Pakistan, this new service is yet another sign that Saudi Arabia’s modernization of religious services is designed to make their sacred journey as peaceful and convenient as possible.
